Update on the water supply situation across areas of Kent and Sussex from Southeast Water

Sat 17/06/2023 11:27 AM
Good morning,

We wanted to update you on the water supply situation across areas of Kent and Sussex for South East Water customers.

With the introduction of restrictions on the use of hosepipes and sprinklers to our customers in Kent and Sussex yesterday (Friday 16th June) demand has reduced overall by three per cent, with the biggest reduction in our western region. There was a slight increase in demand in the Kent area, whilst Sussex saw a slight decrease.

We had forecasted a two per cent increase, which means we believe customers have reacted positively to the announcement on restrictions, and we want to thank them for their continued support and understanding in this difficult period.

The weather is looking to change in the next 24 hours where we expect demand will drop a little, but it still remains high. However, there is concern over the yellow weather warning for storms on Sunday, which could cause power outages and impact our water treatment works.

Overnight, most customers should have seen tap water supplies return. We are aware that some customers on higher ground may still have no water or low pressure. This can happen as the pumps that push water uphill cannot operate as effectively when supplies are low.

Overall our drinking water storage levels are stable and we are continuing to make adjustments to the network to try to increase it where we can.

We will still have four bottled water stations open in the areas affected, as a precaution, but we expect these to be quieter than previously. A list of the stations and opening times is below.

For customers in


Opening Times

Wadhurst and Mayfield

Rotherfield Village Hall

North St, Rotherfield, TN6 3LX

Saturday, 17 June: 10:00 – 21:00

Wadhurst and Mayfield

Mayfield Memorial Hall

Court Meadow, Tunbridge Wells Road, TN20 6PJ

Saturday, 17 June: 10:00 – 21:00

Wadhurst and Mayfield

Sparrows Green Recreation Ground

South View Rd., Wadhurst, East Sussex, TN5 6TW

Saturday, 17 June: 10:00 – 21:00

Biddenden and Staplehurst

Headcorn Aerodrome

Headcorn Aerodrome, Shenley Rd, Ashford TN27 9HX

Saturday, 17 June: 10:00 – 21:00

Our customer care team will continue to support our vulnerable customers, and those registered with us for priority service. We urge any customers who may need additional support to register, which they can do from here:

We have continued to update customers by email, on our website and through the media, which gained a great deal of interest after the announcement of restrictions yesterday, as expected. South East Water’s Operations Director Douglas Whitfield gave seven interviews to national and local media at our Bewl Water Treatment Works in Kent.

We anticipate some customers to have intermittent supply, therefore an incident team will remain in place until the situation improves further.

Incident Manager

Out Of Hours 0333 000 0365